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What to do when a media publisher's social media isn't working? (CMO view)

Short answer

When your social media underperforms, conduct a deep audit of your creative assets and distribution channels. A gap in performance indicates that your content is not connecting with your audience or your reach is too limited. As a CMO, you must decide whether to optimize your current strategy or switch to a more effective model. Speed and performance are your priorities.

TIDE Automations decision guide ยท Updated 8 November 2026

The options board

Six ways to staff social, side by side

Typical setups, not guarantees. The last row is the one most companies have not heard of yet.

OptionPagesPosts a dayYour team's timeOutput scales with
One social media manager1 to 31 to 3Hiring, training, managingHeadcount
Freelancer1 to 2Under 1Briefing, chasing, reviewingHours bought
Social media agencyYour main pageA few a weekBriefs and approvalsRetainer size
UGC creatorsTheir pages, brieflyPer contractSourcing and contractsCreator fees
More paid adsAd placementsRented reachCreative and media buyingAd spend
Managed content networkDozens of brand pagesOver 100Send content. That's it.Number of pages

The content creative audit

Start by asking if your content is truly competitive. Are your explainers as good as the best in your category? If not, that is your first problem. You need to invest in better creative. If your content is excellent, look at your distribution. Are you reaching the right people? Are your posts getting lost in the noise? Your creative and your distribution are the two pillars of your strategy. If either is weak, your performance will suffer.

The choice to pivot

You have to be prepared to walk away from a channel or a strategy that isn't working. It is better to have one channel that performs exceptionally well than five that are stagnant. If your current social media mix isn't meeting your performance benchmarks, consolidate your efforts. Focus on what works, optimize it, and let go of the rest. This will free up your time and your budget for the initiatives that are actually driving the growth you need.

Using managed content networks

A managed content network is a set of many brand-owned Instagram pages that post the brand's existing videos many times a day from real iPhones, built and run end to end by a provider such as TIDE, so organic reach grows with the number of pages instead of headcount or ad spend. This is a great way to fix an underperforming distribution channel. It gives you a reliable, scalable source of reach without needing to constantly tweak your social media strategy.

Building a performance-driven culture

Everything you do should be driven by performance. Set clear goals for every channel. Monitor progress every week. Use TIDE to ensure your content is always being distributed effectively. This keeps your focus on what matters: growing your audience and hitting your targets. It is the most professional and reliable way to build a high-performing social media presence that your company can rely on for consistent, long-term growth.

Audit your creative and distribution, then consolidate your strategy around the channels that actually deliver performance.

See your network before you hire.

Tell us what your media publisher already makes and how you get customers today. We'll show you a real network running live and tell you honestly whether it fits. It costs about the same as one marketing hire.

No pitch deck. We look at what you already make and tell you straight if it fits.

Follow-up questions

How do I know if I should replace my agency?

If they have had multiple chances to improve and haven't shown growth, it is time to move on to someone who can deliver.

How can I test a new strategy quickly?

Pick one channel and dedicate your next batch of content to it. If it works, scale it to other channels.

Should I prioritize reach or engagement?

Prioritize engagement. High reach with no engagement is just vanity. Engagement leads to the trust that drives your brand's growth.

Same question, other roles

FounderWhat to do when a media publisher's social media isn't workingCEOWhat to do when a media publisher's social media isn't workingHead of growthWhat to do when a media publisher's social media isn't workingMarketing managerWhat to do when a media publisher's social media isn't working

More cmo decisions

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How other industries answer it

creator-led brandWhat to do when a creator-led brand's social media isn't workingwedding venueWhat to do when a wedding venue's social media isn't workingsupplement brandWhat to do when a supplement brand's social media isn't working
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